This Refund Policy governs the conditions under which a client may be eligible for a refund of fees paid to Raised By One Collective ("the Agency") for social media management, marketing, and communication services.

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1. General Policy Statement:

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The Agency primarily sells professional time, expertise, and executed services. Therefore, we maintain a strict policy that we do not offer refunds for services that have already been rendered or completed.

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2. Non-Refundable Items:

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The following items are strictly non-refundable:

• Services Rendered: Any fees associated with work already performed, including strategy development, content creation time, campaign execution, and reporting.

• Results: As stipulated in our Legal Disclaimer, we do not guarantee specific outcomes. Refunds are not granted due to dissatisfaction with campaign performance, follower count growth, or specific financial results.

• Setup Fees: One-time onboarding or account setup fees are non-refundable once the work has commenced.

• Third-Party Costs: Any fees paid to third-party platforms (e.g., ad spend, software subscriptions) purchased on your behalf are non-refundable by the Agency.​

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3. Eligibility for Refund:

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A refund may only be considered under the following limited circumstances:

• Undelivered Services: If a client has paid in advance for a specific, measurable service or deliverable (as defined in the Invoice) that the agency failed to execute or deliver due to not delivering what was asked in the invoice. Refunds will not be issued for dissatisfaction of service due to different perspectives.   

• Agency Error: If a demonstrable error by the Agency results in a service failure, and the Agency is unable to correct the failure within a reasonable timeframe.

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4. Refund Request Process:

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4.1 Request Submission: All refund requests must be submitted in writing to the Agency's designated contact person or email address within [7] days of the alleged service failure. 4.2 Review and Assessment: The Agency will review the request against the explicit terms of the Invoice and will assess the claim based on verifiable evidence of undelivered work. 4.3 Resolution: If a refund is approved, it will be prorated based on the value of the undelivered portion of the service. All approved refunds will be processed within [30] days of the approval date.

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5. Cancellation vs. Refund:

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Cancellation of services (governed by Section 7.1 of the Terms and Conditions) only stops future billing and does not automatically entitle the client to a refund for past services.

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By engaging Raised By One Collective, you acknowledge and agree to this Refund Policy.